Summary
This Privacy Policy explains how SharpOrder ("we," "us") collects, uses, stores, and shares information when you use our mobile application and related services. By using SharpOrder, you agree to this policy as described here and as updated from time to time.
1. Information we collect
- Account and profile: email address, password (stored securely), name, business name (for shippers), phone number, profile photo, and role (shipper or driver).
- Operational and logistics data: load and shipment details you enter, bids, trip status, messages or support tickets, documents or images you upload (e.g. load photos, license or vehicle images where applicable).
- Location: if you grant permission, we may collect location to support routing, pickup/delivery verification, or safety features. You can change location permissions in your device settings.
- Payments: payment-related information is processed by our payment partners; we may receive limited transaction metadata.
- Device and usage: device type, operating system, app version, and diagnostic or crash data to improve reliability and security.
2. How we use information
We use the information above to:
- Provide, operate, and improve SharpOrder;
- Authenticate users and prevent fraud or abuse;
- Facilitate matching between shippers and drivers and show relevant loads or bids;
- Process payments and payouts where applicable;
- Send service-related notices, security alerts, and support responses;
- Comply with legal obligations and enforce our terms.
3. Sharing
We may share information with service providers who assist us (hosting, analytics, payments, customer support) under contractual obligations. We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer (e.g. merger). Other users may see information you choose to share in the normal operation of the marketplace (e.g. load details visible to bidding drivers).
4. Retention
We retain information for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal, tax, and regulatory requirements. When retention is no longer necessary, we delete or anonymize data in line with our internal processes.
5. Security
We use technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure; we encourage strong passwords and device security.
6. Your rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal data, or to object to or restrict certain processing. You may exercise these through the app where available or by contacting us. You may also lodge a complaint with a data protection authority where applicable.
7. Children
SharpOrder is not directed to children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
8. International transfers
If you use SharpOrder from outside the country where our servers or processors are located, your information may be transferred and processed across borders. We take steps designed to ensure appropriate safeguards where required.
9. Changes
We may update this Privacy Policy periodically. We will post the revised policy and update the "Last updated" date. Material changes may be communicated through the app or email where appropriate.
10. Contact
For privacy questions or requests, contact us at support@sharporder.com or through in-app support.